Return Policy - LOOF

At LOOF, we want you to be completely satisfied with your purchase. If for any reason you are not, we are here to make your return process as simple as possible. Please review our return policy below:

Return Period:

1. You have 30 days from the date of delivery to return your purchase.

Eligibility:

1. To be eligible for a return, the item must be in its original condition, unworn, unused, and with all original tags and packaging.
2. We cannot accept returns on items that have been worn, washed, altered, or damaged.
3. Intimate and hygiene-sensitive items such as underwear and swimwear are not eligible for return due to health and safety reasons.

Initiating a Return:

1. To initiate a return, please contact our customer support team at [LOOF@AIRVVAYS.com] with your order number and a brief explanation of the reason for the return.
2. Our customer support team will guide you through the return process, providing a return authorization and shipping instructions.

Return Shipping:

1. The cost of return shipping is the responsibility of the customer, except in cases of a product defect or an error on our part.
2. We recommend using a trackable shipping service and keeping the shipping receipt until your return is processed.

Refund:

1. Once we receive and inspect the returned item, we will notify you via email about the status of your return.
2. If your return is approved, we will initiate a refund to your original payment method. Please allow a reasonable processing time for the refund to reflect in your account.

Exchange:

1. If you wish to exchange an item, please follow the return process as mentioned above and place a new order for the item you desire.

Contact Information: If you have any questions or need assistance with your return, please contact our customer support team at [LOOF@AIRVVAYS.com] or call us at [+41 78 265 25 55].

Thank you for shopping at LOOF, and we appreciate your trust in our brand.